Comments on: Our apologies for this week’s downtime (Sept. 8) http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/ The latest updates from DivShare, the leader in professional document and media sharing. Tue, 06 Jan 2009 09:06:54 +0000 http://wordpress.org/?v=2.3.3 By: zheng http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-21236 zheng Tue, 02 Oct 2007 04:57:12 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-21236 why? the downloading speed is so slowly that i can not tolerant why? the downloading speed is so slowly that i can not tolerant

]]> By: hero http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20561 hero Thu, 20 Sep 2007 20:28:11 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20561 I was just wondering that how do u people get money to run this great free site? Isn't it expensive for u running it completelly freee.....? I was just wondering that how do u people get money to run this great free site? Isn’t it expensive for u running it completelly freee…..?

]]> By: TWiCS http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20518 TWiCS Thu, 20 Sep 2007 05:32:03 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20518 So nobody is perfect. You guys are close to it. Thank you for the effort. So nobody is perfect. You guys are close to it.
Thank you for the effort.

]]> By: Aniel http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20424 Aniel Tue, 18 Sep 2007 16:31:27 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20424 people should understand that these services you provide for us take a big toll on servers, and that space needs to grow with the ammount of data that it can acomodate, for that reason alone they should be more patient and appreciate the time you guys put into helping the community. Therefore as many of the people here posting i will say A BIG THANKS FOR THE TIME AND SERVICE is in order, and here is my part. Thanks a million. people should understand that these services you provide for us take a big toll on servers, and that space needs to grow with the ammount of data that it can acomodate, for that reason alone they should be more patient and appreciate the time you guys put into helping the community. Therefore as many of the people here posting i will say A BIG THANKS FOR THE TIME AND SERVICE is in order, and here is my part. Thanks a million.

]]> By: Johnny http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20373 Johnny Mon, 17 Sep 2007 15:32:41 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20373 (http://blog.divshare.com/?p=113#comment-20107) I second that! (http://blog.divshare.com/?p=113#comment-20107)

I second that!

]]> By: JonD http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20324 JonD Sun, 16 Sep 2007 18:25:40 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20324 I fully agree with xister. Less services, more reliability please. I fully agree with xister. Less services, more reliability please.

]]> By: Icejoey http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20321 Icejoey Sun, 16 Sep 2007 16:15:41 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20321 Yes, I like this site so much :) I guess need to wait for the upgrade progress done. Need to be patient Yes, I like this site so much :)
I guess need to wait for the upgrade progress done.
Need to be patient

]]> By: NGM http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20309 NGM Sun, 16 Sep 2007 09:24:02 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20309 i thank you a lot for your servises :) i thank you a lot for your servises :)

]]> By: xister http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20107 xister Tue, 11 Sep 2007 23:49:10 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20107 "We did it all in a haphazard way that caused far too many of our users to lose access to the site and their files for many hours." How do you underestimate the growth involved in serving up files to a site with an estimated 34 mil. users (Facebook) and then upgrade in a haphazard way? I'm no IT guy, but the minute I heard that the company had developed the Facebook app, I would have been telling the boss that the main thing this company should be doing is building servers and infrastructure. Ramping up to serve a potential 34 mil. has got to be a tough job, and I assume the Facebook app was like turning on a water main as far as data flow. And the problems show on Facebook too. I have video files that don't play completely, and some that quit halfway through and have to be re-uploaded. I'm going to take this opportunity to beg you guys, DON"T become one of those companies that thinks that features will keep people around. I've seen it happen with sites before. They think the features will make up for slow load times and spotty service. If you don't fix that, it's what you'll become known for. Features are useless if the file isn't served well. If you guys served files perfectly and had no features besides a basic flash player, I'd still be here because I'm depending on my files getting served in a timely fashion. I'm not here because you have a customizable player or because you have a neat Facebook app. Having gotten that out of my system, I do wish you guys success- I enjoy the site and appreciate the service and the personal touches, and will remain a paying customer. Good luck sorting things out. “We did it all in a haphazard way that caused far too many of our users to lose access to the site and their files for many hours.”

How do you underestimate the growth involved in serving up files to a site with an estimated 34 mil. users (Facebook) and then upgrade in a haphazard way? I’m no IT guy, but the minute I heard that the company had developed the Facebook app, I would have been telling the boss that the main thing this company should be doing is building servers and infrastructure. Ramping up to serve a potential 34 mil. has got to be a tough job, and I assume the Facebook app was like turning on a water main as far as data flow. And the problems show on Facebook too. I have video files that don’t play completely, and some that quit halfway through and have to be re-uploaded.

I’m going to take this opportunity to beg you guys, DON”T become one of those companies that thinks that features will keep people around. I’ve seen it happen with sites before. They think the features will make up for slow load times and spotty service. If you don’t fix that, it’s what you’ll become known for. Features are useless if the file isn’t served well. If you guys served files perfectly and had no features besides a basic flash player, I’d still be here because I’m depending on my files getting served in a timely fashion. I’m not here because you have a customizable player or because you have a neat Facebook app.

Having gotten that out of my system, I do wish you guys success- I enjoy the site and appreciate the service and the personal touches, and will remain a paying customer. Good luck sorting things out.

]]> By: johnnie http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20098 johnnie Tue, 11 Sep 2007 21:37:22 +0000 http://blog.divshare.com/2007/09/08/our-apologies-for-this-weeks-downtime/#comment-20098 why is server s09.divshare.com so slow? i couldn't get my download speed over 30kb/s why is server s09.divshare.com so slow? i couldn’t get my download speed over 30kb/s

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