An update on this week’s maintenance

Hey all, thanks for being a part of DivShare. As you have noticed if you’ve logged on in the last few days, we are running some maintenance on our servers to upgrade our system to support a recent surge in traffic. If we have more significant downtime on the way, we’ll alert you here as far in advance as possible — in the meantime, some of our servers are a little overloaded pending the new hardware being set up, but the site itself should be in good shape and all your files should be accessible.

If you run into any specific issues, please let us know at support@divshare.com. By the end of the week, we’ll have new servers up and running in an expanded datacenter, and DivShare will be smokin’ fast again. We’re very sorry for this inconvenience, and we thank you for helping DivShare grow at such an amazing pace. Happy 4th to all our American users, and don’t hesitate to drop us a line with any questions.

Update: New servers are in, and we’re all good. Sorry again for the inconvenience.

35 Responses to “An update on this week’s maintenance”

  1. TheOne Says:

    I want Groups Part it was very Usefull why do you remove it?

  2. St. Alex Says:

    I just wanted say “Thank you” for everything you do. Thanks a lot!!!

  3. Rob Says:

    We’ll be going down within the next half hour to replace some hardware in our main server — should be less than 20 minutes of downtime starting around 4:30 PM ET.

  4. Anokie Says:

    Happy 4th JuLY Thanks for the service your giving!

  5. Ivan Says:

    I gotta say this: This site = owange!

    no rapidshare shit no nothing, you are the best :)

  6. Phillip Dampier Says:

    To be honest, I think this message from you folks is at least several days late. Divshare has been down the last few days more than it has been up, with no explanation at all until the second or third day when a brief little vague message was posted. As a newly-paying customer, I don’t consider this extended downtime to be acceptable, particularly without advance warning. Your message today is a start.

    On our site, we maintain a backup/report trouble site hosted by another provider and we promote the hell out of it, so users know where to go when something isn’t working right. Yours could be divsharestatus.whatever (or something like it). Then, users who need information or wish to report a problem can go there for updates. It obviously does no good to put messages like this in your blog on the same server/hosting company as divshare itself, as nobody will be able to read it during downtime.

    Our town has an all-volunteer group of admins and moderators running the site, and our efforts to keep people up-to-date about outages (when the lack of info is the most maddening part of it) is tremendously appreciated.

    I hope divshare can do something similar and you’ll keep us informed and happy customers!

  7. Deano Says:

    Was Divshare affected by the mpack hacking recently?

    http://blog.washingtonpost.com/securityfix/2007/06/the_mother_of_all_exploits_1.html

  8. Anandawardhana Says:

    Thanks for the update :-) I too agree with Phillip. As I said in my e-mail and also in my comment on previous entry, you should place this blog outside the main divshare servers. somewhere like divsharestatus.com or divshareblog.com So you can keep posting updates even when the main site is down.
    I’m glad tosee everything is coming back to normal. Cheers!!

  9. WPF Says:

    Hey, the message was a little worrying:
    “the site itself SHOULD BE in good shape and all your files SHOULD BE accessible.”
    That’s the kind of message MediaMax was sending just before it lost loads and loads of users’ files!
    I’m starting to worry a bit about Divshare.

  10. maicol Says:

    yeah, i’m worried as well about the information but i hope it’s just temporary.

  11. Rob Says:

    Hey guys, just a quick update that all the servers are back online and working 100%. We had a few tricky hardware issues with our main application server, which unfortunately knocked the site offline frequently over the last few days. We’ve replaced that server, so all is well, and no files were affected.

    We apologize again for this inconvenience, and we thank you for being a part of DivShare. As always, drop us an e-mail at support@divshare.com with any questions.

  12. m65 Says:

    ….the servers are back online and working 100%….
    having problems with: “• The file was only partially uploaded. Please try again”

  13. Alex Says:

    At least the site is back online but now i’m having a new problem uploading, same as M65, I keep getting the error “The file was only partially uploaded. Please try again”…. Wtf :S it uploads all the way….

  14. Islam MD. Farhad Says:

    Thanxxxx Div Share Syuff. Thnxxx Never Thought I will find a site like this….This is yhe best site for uploading….

    Plzzz Bring Back Private File System…And Flash Videos i can’t see my videos now-a-day

    Once Again Thnxxxxxx For Everything…..

  15. Mike Says:

    I’m having the same problem as m65 and Alex, “The file was only partially uploaded. Please try again” on a 85 MB file. Small files upload fine. I hope this gets fixed. Thanks.

  16. Mike Says:

    Update: now I can’t upload anything. :(

  17. Hoboken411 Says:

    The video speed is terrible right now. It’s almost useless to embed on a website.

    Any word as to when the bandwidth will be available?

  18. Jeremy Says:

    I can’t even get the slideshow to work with more than about 10 photos in a gallery - or if I use original size photos straight from the camera. Have to reduce them drastically in size first or it simply doesn’t load at all. Very pretty spinning logo - but no pics!

  19. Srini Says:

    hi

    the video speed is very slow is this because of server maintenance please let us know.
    Rest everything is awesome.

    could u add up the groups section please

  20. JonD Says:

    Has anyone noticed that Divshare has been full of problems, especially since the Direct scheme was launched? Server problems, slowdowns, outages, etc.
    Are there any Divshare user forums or blogs?

  21. boris Says:

    i have been trying to upload a couple of files for a few days and i keep getting an error message after waiting half an hour for them to upload - how long before divshare is working properly again?

  22. Bharat Says:

    well, am extremely troubled because each time i try uploading a file & it has finished around 60-65 percent, a blank explorer window saying: “okay”? appears& i can’t do anything but click on the okay button & let the window go. then i get another message saying: “your download did not get complete but your temporary files could not be deleted. please contact the support for the same”!!

    i wonder, what’s happening!! this especially happens with the large files. folks, i am disappointed by this because i was thinking of becoming a paid user.

    regards!!

  23. Monty Says:

    hey! i paid for something i’m not getting anymore, and i don’t even need the paid service the way it is now, BUT i’m happy as a lark with divshare.

    that was a tough couple of days we all went through, but these young guys are just in the beginning of putting this thing together. let’s give them a chance because, for me at least, divshare is the only service on the web doing what divshare does the way divshare does it. i want divshare to suceed, and i think it will.

  24. Alex Says:

    Im with Monty on that, i’m sure they can become the best file host on the entire web, theres hundreds of others that anyone could go to, but DIvshare is the only one unique of its kind with what it offers, no file expiration. Thats absolutely immense as far as web hosting goes, its a breakthrough, then the file handling stuff and all the rest that comes with an account is all great bells n whistles!

    Keep it up

  25. nowhereman Says:

    I don’t think they really focus on the core technology, since several months before even I cannot upload a file over 50Mb before, and it always keep unstable situation. How can it asked user for paying money if you provide this kind of services

  26. Tim Says:

    The joys of AJAX. People with issues with huge files, look around your browser preferences to see if there’s a time-out thing, and set it as high as it can go. That may help with your bigger files.

  27. Walter Says:

    “…but DIvshare is the only one unique of its kind with what it offers, no file expiration.”

    Hummm… where to go?… “unlimited”… choices, choices, choices…
    http://en.wikipedia.org/wiki/Comparison_of_one-click_hosters

  28. Zevaka Says:

    Just found that this site is the best file hosting ever. Keep on rocking

  29. Anandawardhana Says:

    Hi Friends,
    Everything looks just fine now. Thank you very much for the wonderful service! Cheers!!

  30. Mike Says:

    The site works great now, thanks a lot :D

  31. boris Says:

    can anyone tell me whats going on with the videos, its impossible to play any either at divshare or embeded ones on my web site. its almost as if i have a dial up connection and not an 8 meg broadband one? which is what i have

  32. Bharat Says:

    could you please tell me how to increase the “time out” to the maximum?
    thanks & regards,

  33. Monty Says:

    ok, this is what i was afraid of: there’s a flash ad running, “shoot 6 sharks and get a plasma tv” - so processor intense it slows the response of the whole page way down… that’s what i was hoping to get rid of by paying for the premium service, (whatever it used to be called).

  34. Jeremy Says:

    Yes - I too believed that divShare had undertaken not to show ads on the paid-for service!!

    They never quite honoured that promise (google line ads continued to appear) - but until now the flash ads had gone from the paid-for service.

    How come they are now back?

  35. Walter Says:

    I’m not bothered by the ads… nothing is free… it’s part of the business.
    But about a week and a half later and it’s still not rockin like it used to.
    Servers still being worked on? Overloaded? Most thumbnails still don’t show up anywhere and simple little 200 kb images stream through like on dial up. IF they show up at all! What a waste of time.
    Need to get these up soon so now I have to sign up and re-upload them to another service!?

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